Q&A

Last update: 09.11.2024 

 

  • What is my property code?

Your Property Code is ACEAH

  • What is the Management ID?

6587

  • Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

 

Board Meetings

 

  • How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq

 

Account & Assessment Info

  • Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

 

  • When is my assessment due?

5 .1 ASSESSMENTS GENERALLY. Owners shall be obligated to pay all Assessments

imposed by the Association and assessed against the Owner or the Owner's Unit. If an Owner

fails to pay the Assessment applicable to his\her Unit by the tenth (10th

) day after such Assessment

is due, the Board shall have the right to impose and assess a late charge in such amount (not to

exceed any applicable usury limit) as may be established by the Board from time to time. Declarant

shall be required to pay Assessments in accordance with APPENDIX A.

5.2 REGULAR COMMON ASSESSMENTS. Monthly, pre-determined Assessments

shall be referred to herein as "Regular Common Assessments." Regular Common Assessments

shall be due monthly in advance on or before the first (1 st

) day of each calendar month. By

resolution of the Board, the frequency of collection of Regular Common Assessments may be

altered. Regular Common Assessments for the respective Units shall commence on the date each

Unit is sold by Declarant. The Regular Common Assessments levied by the Association shall be

used for the purposes of promoting the health, safety, welfare, recreation, use and enjoyment of

the Owners of the Units including, without limitation, costs for the administration and

management, ownership, maintenance, operation, repair, replacement, or improvement of and

addition to the Common Elements. Examples of expenses that will be taken into account in

determining Regular Common Assessments include, without limitation, insurance, taxes,

governmental assessments, landscaping and grounds care, maintenance repair and replacement, if

necessary, of any Common Elements, Common Area lighting, repairs and renovation, pest control,

garbage collections, wages, utilities charges, legal and accounting fees, insurance, management

costs and fees, expenses for legal, accounting, consulting, audit or other professional services,

expenses and liabilities incurred by the Association or Management Company under or by reason

of this Declaration, Management Company expenses, expenses incurred in the operation and

maintenance of recreation and administrative facilities, and payment of any deficit remaining from

a previous period. The Reserve Fund shall also be funded through Regular Common Assessments.

5.3 DETERMINATION OF REGULAR COMMON ASSESSMENTS. The Regular

Common Assessments shall be determined by the Board based upon the Budget and the cash

requirements necessary to provide for the payment of all Common Expenses. The omission or

failure of the Board to fix the Regular Common Assessment for any period shall not be deemed a

waiver, modification, or release of the Owners from the obligation to pay Regular Common

Assessments. If the Regular Common Assessments for a given year is not changed by the Board,

then the prior year's amount will continue to be paid by the Owners until adjusted by the Board.

5.4 UTILITIES ASSESSMENTS. At the inception of the Project, electric, water, and

cable utilities to each Unit are separately metered by the provider. Any utilities not separately

metered shall be part of the Common Expenses and each Unit Owner shall pay his\her pro rata

share thereof as in the case of other Common Expenses.

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5.5 OWNER OBLIGATIONS FOR REGULAR COMMON ASSESSMENTS AND

MID-YEAR ALTERATIONS OF REGULAR COMMON ASSESSMENTS.

(a) Owner's Obligation and Percentage Responsibility. All Owners shall be

personally obligated to pay the Regular Common Assessments imposed with respect to

his\her Unit by the Board to meet the Common Expenses. The Regular Common

Assessments shall be imposed based upon each Owner's percentage responsibility for

Common Expenses as reflected in EXHIBIT "C". By taking title to a Unit, each Owner

acknowledges that the percentages stated in EXHIBIT "C" are subject to change as

Declarant adds Units to the Condominium Regime as described in APPENDIX A.

(b) Mid-Year Alteration. If the Board determines at any time during the

calendar year that an increase or decrease in the amount of the Regular Common

Assessment is required to adequately perform the duties and responsibilities of the

Association and pay all expenses thereof, then the amount of the Regular Common

Assessment for the remainder of such year may be altered in the amount deemed necessary

by the Board. The new Regular Common Assessment shall remain in effect until a new

amount is established either as part of a new annual Budget or under this Article V.

5.6 SPECIAL ASSESSMENTS. In addition to the Regular Common Assessments

authorized by this Declaration, the Board may levy in any calendar year a special Assessment or

Assessments ("Special Assessment" or "Special Assessments") applicable to that calendar year

only, for the purpose of defraying, in whole or in part, the cost of any construction or reconstruction

or unexpected major repair or replacement of a capital improvement constituting or to constitute

part of the Common Elements or for any other unforeseen expense of the Association. Special

Assessments may be assessed as the Board may consider appropriate for the needs or common

benefit of the Project or the Owners and may be for the same or different purposes as Regular

Common Assessments. Special Assessments shall be imposed upon the Owners in the same

manner as set forth in Section 5.5(a) above for Regular Common Assessments unless the Board

reasonably determines that the Special Assessments shall be made in a different manner such as

being assessed against a limited number of Unit Owners due to the nature of the expense. Special

Assessments do not require the approval of the Owners, except that Special Assessments for the

following purposes must be approved by a Majority of the votes in the Association: (a) acquisition

of real property; and (b) construction of additional Improvements within the Regime, but not

including the repair or replacement of existing Improvements within the Regime or additional

Improvements built by Declarant.

5.7 INDIVIDUAL ASSESSMENTS. In addition to Regular Common Assessments

and Special Assessments, the Board may make assessments against individual Unit Owners

("Individual Assessments") for any of the charges or responsibilities that are set forth in this

Declaration as being attributable to an individual Unit Owner. The Association's powers to

enforce and collect Individual Assessments shall be the same as for any other type of Assessment.

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5.8 COMMENCEMENT OF REGULAR COMMON ASSESSMENTS. The Regular

Common Assessments shall be prorated if the ownership of a Unit commences on a day other than

the first (1 st

) day of a calendar month. The Board shall fix the amount of the Regular Common

Assessments applicable to the Units at least thirty (30) days prior to January 1 of each year. The

Board shall determine the frequency of due dates for Regular Common Assessments (monthly,

quarterly, annually, etc.).

5.9 NO EXEMPTION. No Owner may exempt himself from liability for his\her

contribution towards any Assessment by waiver of the use or enjoyment of any of the General or

Limited Common Elements or by abandonment ofhis\her Unit.

5.10 LIEN FOR ASSESSMENTS.

(a) Superiority of Lien. All sums due and unpaid by a Unit Owner for

Assessments or otherwise due under the Condominium Documents shall be secured by an

express contractual lien in favor of the Association (which is hereby created, granted, and

reserved) on such Unit and any insurance proceeds and rents relating to such Unit, which

lien shall be superior and prior to all other liens and encumbrances, except only for:

(1) assessments, liens, and charges in favor of the State of Texas or a

political subdivision thereof for taxes on the Unit; and

(2) all liens securing sums due or to become due under any duly

Recorded and valid purchase-money first lien mortgage, or initial construction

mortgage, including all unpaid obligatory sums as may be provided by such

encumbrance and including additional advances made thereon if the mortgage was

Recorded before the delinquency accrued.

(b) Notice and Enforcement of Lien. To evidence the amounts from time to

time secured by such contractual lien the Board may, but shall not be required to, prepare

written notice setting forth the amount of such unpaid indebtedness, the name of the Owner

of the Unit and a description of the Unit. Such notice shall be signed by a Board member

or the Association's attorney or Management Company and may be recorded in the Office

of the County Clerk of the County. Such contractual liens may be enforced by the

Association, at its sole option, through judicial foreclosure or nonjudicial foreclosure on

the defaulting Owner's Unit. Any such foreclosure sale is to be conducted in accordance

with the provisions applicable to the exercise of powers of sale in mortgages and deeds of

trust, as set forth in the Texas Property Code, or in any other manner permitted by

Applicable Law. Each Owner, by accepting a deed to his\her Unit, shall be deemed to have

expressly granted to the Association a power of sale upon his\her Unit to secure payment

of the Assessments thereafter imposed upon the Owner. In any such foreclosure, the

Owner shall be required to pay the costs and expenses of such proceedings, the costs and

expenses for filing the notice or claim of lien and all reasonable attorney's fees. The

Association shall have the right to bid on the Unit at foreclosure sale and to acquire and

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hold, lease, mortgage, and convey same, if it is the highest bidder at such foreclosure sale.

Without formality other than executing an instrument in writing, the Association shall have

the right to appoint a successor or substitute trustee to exercise the power of sale.

( c) Suit to Recover Judgment. Suit to recover a money judgment against the

Owner for unpaid sums shall be maintainable without foreclosing or waiving the

Association's lien securing same.

( d) Lienholder Payoff of Assessment Lien. Any lienholder on a Unit may pay

any unpaid sums due with respect to such Unit, and upon such payment, lienholder shall

have a lien on such Unit for the amount paid of the same rank as the lien of its encumbrance.

( e) Sale of Unit. A lien for any Assessment will not be affected by the sale or

transfer of the Unit, unless a foreclosure of a first lien mortgage is involved, in which case

the foreclosure will extinguish the lien for any Assessments that were payable before the

foreclosure sale but after Recording of the deed of trust for such lien. Foreclosure will not

relieve any subsequent Unit Owner from paying further Assessments.

5.11 SUBORDINATION OF THE LIEN TO MORTGAGES. The contractual lien

securing monies owed to the Association shall be subordinate to the lien of a First Mortgagee or

initial construction mortgage voluntarily granted or created by the Owner on his\her Unit to the

extent same is recorded with the Clerk of the County prior to the due date of the amount(s) owed

to the Association. Sale or transfer of any Unit pursuant to a foreclosure or a deed in lieu of

foreclosure shall not affect said contractual lien as to the amounts secured thereby which became

due and payable prior to the Recording of the mortgage being foreclosed; provided, however that

the sale or transfer of any Unit pursuant to a foreclosure pursuant to a superior lien shall not

extinguish the Association's contractual lien on amounts becoming due and payable after such

foreclosure. No such foreclosure shall relieve such Unit, or the Owners thereof, from liability for

monies owed by the Owner to the Association.

5.12 STATEMENT OF ASSESSMENTS. Upon payment to the Association of a

reasonable fee calculated to reimburse the Association for the cost of providing same, and upon

the written request of any Owner or any lienholder, or prospective buyer or lienholder of a Unit,

the Association, by its Board or the Management Company, shall issue a written statement setting

forth the unpaid Assessments and other sums due, if any, with respect to the subject Unit, the

amount of the current Regular Common Assessments, and the date the next of such Regular

Common Assessments becomes due and payable, such statement being considered binding upon

the Association in favor of the addressee of such statement.

5.13 PAYMENT OF ASSESSMENTS BY DECLARANT. As provided in

Section 82.112 of the Act, Declarant shall be responsible for Assessments in accordance with

APPENDIX A.

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5.14 PERSONAL LIABILITY FOR ASSESSMENTS. Assessments and other sums

due shall be the personal obligation of the Owner of the Unit at the time the sum accrued and such

obligation shall be continuing and uninterrupted. An Owner shall be responsible for the payment

of all Assessments made by the Association regardless of any pending dispute between the Owner

and the Association or any right of setoff, whether legitimate or not. Subsequent Owners shall not

be personally liable for amounts accruing prior to their ownership but their Units shall nonetheless

be subject to a lien for payment of same as set forth in Section 5.10. Successor Unit Owners may

agree to assume such liability, however.

5.15 BOARD'S DETERMINATION OF ASSESSMENTS. The Board shall have the

authority, in its sole discretion, to determine the amount of any Assessment. Provided that the

Board has acted in good faith in determining the amount of any Assessment, the Board's

determination of same shall not be subject to review or overturned.

5.16 ESTABLISHMENT OF RESERVE FUND. The Association may establish reserve

funds for the purposes set forth in this Section or elsewhere in this Declaration and such funds

shall be referred to herein as the "Reserve Fund." The Association shall fund the Reserve Fund

by the collection of an amount equal to two (2) months of Regular Common Assessments at the

sale of each Unit by Declarant to a third party and then through Regular Common Assessments.

The purpose of the Reserve Fund is to pay for replacement, repair and maintenance of Common

Elements, payments for unforeseen expenditures of any kind, to hold for future capital

expenditures, or to acquire additional equipment or services deemed necessary or desirable by the

Board. The Reserve Fund shall be held in the name of the Association at all times, in a segregated

fund under the control of the Association. The Reserve Fund may not be used by the Declarant to

defray any of Declarant's expenses, reserve contributions, or construction costs or to make up

Budget deficits during the Declarant Control Period. Declarant shall not be required to make

contributions to the Reserve Fund that are separate from Declarant's responsibility for payment of

Assessments as set forth in APPENDIX A. Except as provided herein, any deficits to the Reserve

Fund shall be funded out of Regular Common Assessments.

5.17 WORKING CAPITAL ASSESSMENT. Upon the transfer of a Unit (including

both transfers from the Declarant to the initial Owner, and transfers from one Owner of a Unit to

a subsequent Owner of the Unit), a working capital assessment to a Working Capital Fund (as

defined herein) will be paid from the transferee of the Unit to the Association for the Association's

working capital funds in the amount of $750.00 per Unit ("Working Capital Assessment"). Each

Working Capital Assessment will be collected from the transferee of a Unit upon the conveyance

of the Unit from one Owner (including transfers from the Declarant) to another (expressly

including any re-conveyances of the Unit upon resale or transfer thereof). Notwithstanding the

foregoing provision, the following transfers of a Unit will not be subject to the Working Capital

Assessment: (i) foreclosure of a deed of trust lien, tax lien, or the Association's Assessment lien;

(ii) transfer to, from, or by the Association; (iii) voluntary transfer by an Owner to one or more coowners,

or to the Owner's spouse, child, or parent; (iv) any grantee who is the domestic partner or

former spouse of the grantor; (v) any grantee that is a wholly-owned entity of the grantor; and

(vi) any grantee to whom a Unit is conveyed by a will or through the law of intestacy.

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Contributions to the Working Capital Fund are not advance payments of Regular Common

Assessments and are not refundable. The Declarant during the Development Period, and thereafter

the Board, will have the power to modify and/or waive the payment of any Working Capital

Assessment attributable to a Unit ( or all Units) by the Recordation of an adoption of a modification

to the Working Capital Assessment or a waiver notice, which modification or waiver may be

temporary or permanent. The Declarant during the Development Period, and thereafter the Board,

will have the power to modify the Reserve Fund contribution amount and/or waive the payment

of any Reserve Fund contribution attributable to a Unit ( or all Units) by the Recordation of an

adoption of or a modification to the Reserve Fund contribution amount or a waiver notice thereof,

which modification or waiver may be temporary or permanent.

  • Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

 

  • Why does my account show a negative number?

A negative number means that you have a credit balance. 

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

 

Financial

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • How do I pay my assessment?

For your convenience, we offer several payment options:

 

Option 1: Mail-In Your Payment to the following address:

 

(ACEAH) – Cielo East

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

 

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

 

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.

 

  1. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (ACEAH) in the memo section of your check. 

  • Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Contacts

  • Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

 

  • TownSq App: Submit a request via our web and mobile application.  

 

  • Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

 

  • Marie Trout, Community Manager: By phone at 512.351.7605. Via email aceahmanager@goodwintx.com. 

 

  • Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.
  • How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Owner Information

  • How do I update my contact information/mailing address?

https://goodwintx.com/update-account/

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq

TownSq

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

 

  • Easily communicate with neighbors, community managers, and board members 
  • Manage your account and pay online
  • Get up-to-date community news and events
  • Request and review status of service inquiries
  • Participate in community polls
  • Access community forms and documents
  • And more…

 

  • How do I register for TownSq?

 

Registering for TownSq is fast and easy. Follow the steps below to get started: 

 

  1. Visit https://app.townsq.io/ais/sign-up
  2. Enter your Account Number and Zip code (Physical property address)
  3. Provide your email address and create a password 
  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.

 

Architectural

  • What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

  • Where do I find my community's architectural modification request form? 

The architectural modification request form can be found under the Documents section of TownSq

  • What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the <Architectural Review Board. This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 to 60 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

  • What is the status of my application?

If you have not heard from the Community Manager or received written notice of approval or denial within 30-60 days from the date of submission, please submit a request via TownSq or email your Community Manager at aceahmanger@goodwintx.com

 

 

 

 

 

 

Compliance

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

  • I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

  • When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed. 

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

 

Rules/Regulations

  • What is the community's rental/leasing policy?

(i) Leasing. The Board may adopt reasonable requirements for leasing a Unit,

in addition to those contained in this Declaration or the Community Policies and Rules.

Additionally, the Board may require (1) that tenant names, work phones, home phones, and

emergency contact persons be registered with the Board or the Management Company, or

(2) that a particular lease form be used, provided that Owners are free to modify or amend

such lease form as they deem proper.

  • What is the community's pet policy?

22. Pets.

No animals, including pigs, hogs, swine, poultry, fowl, wild animals, horses, cattle,

sheep, goats, or any other type of animal not considered to be a domestic household pet within

the ordinary meaning and interpretation of such words may be kept, maintained, or cared for

anywhere on the Property, except as may be authorized by the Board. Dogs, cats, fish, birds and

other domestic household pets may be kept in Units. Except for birds and fish, no more than

two (2) animals may be kept in a Unit and no dangerous breeds of animals, as determined in the

sole judgment of the Board, are allowed in the Project. Animals may not make excessive noise

(in the sole judgment of the Board). Animals may not be bred for commercial purposes. Dogs

must be kept on a leash when outside a Unit. Leashes may not be tied to objects and must be

held by a person who can control the animal at all times. Animals may not be left alone outside

of the Building within a Unit, except in the rear yard of a Unit and only if such yard is

completely enclosed in a manner than can contain the pet(s). The Board may, from time to time,

designate specific areas for pet defecation to the extent pets are allowed and otherwise establish

Rules regarding pets. Owners of Units where an animal is housed have the responsibility to

immediately clean up after such animal has defecated.

Used cat litter must be disposed of only in trash dumpsters or individual trash receptacles

and may not be dumped in flower beds. Owners must keep their Units in a sanitary condition

and free from fleas, pet parasites and noxious odors. Unit Owners shall be liable for damage

caused to Common Elements by pets of the Owner or the Owner's tenants or guests. Pet feeding

bowls may not be left outside, except in the rear yard of the Unit. The Board may require

permanent removal of any pet when the pet or its Owner has repeatedly violated these Rules or

the pet has become objectionable or dangerous in the reasonable opinion of the Board.

The Unit Owner and the owner of a pet, who is a Unit Owner's family, guest, Occupant,

tenant or invitee, are both jointly liable to all other Unit Owners and their respective families,

guests, Occupants, tenants and invitees for injury and all damage caused by any animals brought

or kept on the Project - with or without permission of the Board. Unit Owners agree, for

themselves, and their respective families, guests, Occupants, tenants, and invitees, that neither

the Board nor the Association shall have any liability for any injury or damage caused by any

animal brought or kept on the Project, with or without the permission of the Board, by a Unit

Owner or members of his family, his Occupants, his tenants or his guests.

 

  • What is the community's parking policy?

42. Parking.

(a) Owners and Occupants shall park vehicles in their respective garages and

Unit driveways or assigned parking spaces (if any) at all times. No Unit Owner or

Occupant shall park, store, operate or keep within or adjoining the Project any

commercial-type vehicle, truck, van, recreational vehicle ( e.g., camper unit, motor home,

trailer, boat, mobile home, or golf cart), or other similar vehicle within the Project, unless

such vehicle can be parked in the Unit's garage. No Unit Owner or Occupant shall park,

store, operate or keep within or adjoining the Project any vehicle over nineteen feet (19')

long.

(b) No vehicles may be parked or unattended in such a manner as to block the

passage of other vehicles on the streets or in the fire lanes. No vehicle shall be left

parked and unattended in the street, along the curb, or in driveway areas in such a manner

as to prevent the ingress and/or egress of emergency vehicles (i.e., fire, EMS) or service

vehicles (i.e., refuse trucks). Further, no recreational vehicle (as described above) may be

parked or unattended in such a manner as to encroach upon any Common Elements.

(c) Owners and Occupants may not park more vehicles than fit in the Unit's

garage, the Unit's driveway and parking space(s) assigned to the Unit (if any).

( d) Motorcycles and scooters may not be parked or stored on terraces,

balconies, patios or similar areas. Bicycles must be stored inside the Unit, in the Unit's

garage, or in areas screened from view of other Units or the Common Elements.

( e) If someone is physically disabled, the Board will accommodate special

requests for wheelchair parking if possible. Handicap parking signs must be honored.

 

 

Common Area Maintenance

  • The landscaper is not cutting my backyard. Why?

There can be several reasons why the landscaper may have been unable to mow the rear of your home. This could include not having access (gate was locked), standing water preventing the ability to mow, or other. Should you have any concerns, please submit a request via TownSq

What does the Association maintain and what am I responsible for maintaining? (a) Owner and Association Responsibilities for Units and Common Elements.

The repair, maintenance and replacement responsibilities between Association and Owner

are described in this Section. Regardless of the responsibility between the Owner or the

Association, the standard for maintenance, repair and replacement of all Improvements

shall be in keeping with the original design and construction of the Improvements, ordinary

and reasonable wear and tear excepted:

(1) Association Responsibilities. The Association maintains, repairs

and replaces, as a Common Expense, the portions of the Property listed below:

(i) all portions of the Property which are Common Elements;

(ii) any fencing installed on the Property; the Project, as built,

will include fencing around the rear and side yards of each Unit. The Unit

Owner is prohibited from removing or altering such fencing. Fencing shall

be maintained, repaired and replaced by the Association with the costs being

assessed to Owners as Regular Common Assessments or Individual

Assessments. Any Owner who damages the fencing will be responsible for

the costs required to repair or replace the fencing, which such costs being

allocated to the Unit Owner as an Individual Assessment; and

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(iii) at the inception of this Project, the Association shall provide

Landscape Services for the front yard areas of the Units and for the

landscaped areas of the General Common Elements. The Association's

provision of Landscape Services as set forth in this Section are subject to

the sole and absolute discretion of the Board, which shall determine the

standard, frequency and level of the Landscape Services. Each Owner shall

be required to reasonably cooperate with the Association in connection with

the Association's provision of the Landscape Services. The Owner's duties

as set forth in the preceding sentence shall include, without limitation: (i)

the duty to provide free access to the Unit's front lawn areas for such

purpose; (ii) the duty to contain pets within the Owner's Unit Building at

all times when such maintenance is to be conducted; (iii) the duty to allow

access to and control over the Unit's irrigation system controls so that the

Association can operate the irrigation system in a manner and watering

amount deemed appropriate by the Board to maintain a quality appearance

of the lawn area and landscaping; and (iv) the duty to pay any additional

fees, costs or charges associated with such services that are assessed by the

Association. The Association shall not be responsible for any special care

or attention required for plantings within a Unit's landscaped areas that is

beyond the typical landscaping and plantings that were originally installed

in connection with the construction of the Project or that the Board

determines to be outside the scope of maintenance of Landscape Services.

The Association will also maintain, repair and replace any Common Area

irrigation system; keep such system in good working condition; and operate

such irrigation system to ensure proper irrigation of the Common Areas

and/or front yard areas of the Units. The Association shall also have the

right to operate each Unit's individual irrigation system, if any, to ensure

proper irrigation the Unit's turf and landscaped areas, but the Owner shall

remain responsible for the maintenance, repair, and replacement of any

individual irrigation system for a Unit. The Association shall repair damage

to any Improvements associated with a Unit directly resulting from the

Association's maintenance responsibilities described in this Section.

(2) Owner Responsibilities. Every Owner of a Unit has the following

responsibilities and obligations for the maintenance, repair, and replacement of the

Property, regardless of whether the portions are Units or Common Elements:

(i) to maintain, repair and replace his\her Unit and Unit

Building in a neat, clean, odorless, orderly and attractive condition;

(ii) to not do any work or to fail to do any work which, in the

reasonable opinion of the Board, would materially jeopardize the soundness

and safety of the Property, reduce the value thereof, or impair any easement

or real property right thereto;

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(iii) to keep any Limited Common Elements (if applicable)

allocated to the Owner's Unit in a neat, clean, odorless, orderly, and

attractive condition; and

(iv) to maintain, repair, and replace all portions of the Property

for which the Owner is responsible under this Declaration or by agreement

with the Association.

(3) Maintenance and Standards for Landscaping. Notwithstanding

anything to the contrary stated in this Section 3.6, the Association shall provide the

Landscape Services to landscaped areas of the Common Elements and the front

yard areas within the Units. The Association shall maintain and run the irrigation

system(s) in a manner that reasonably allows the landscaping and planting to

flourish. The Board shall determine the standard, frequency and level of the

Landscape Services in its sole and absolute discretion. The following standards for

maintenance, repair and upkeep shall apply unless modified by the Board:

(i) all landscaping must be kept in good condition and repair;

(ii) the Association will maintain an attractive ground cover or

lawn on all landscaped areas visible from any street or any private drive

serving the Project;

(iii) the Association shall prevent excessive weeds from growing

in the landscaped areas exceeding six inches ( 6") in height; and

(iv) the Association will keep the landscaped areas that are

provided Landscape Services watered with an amount that will allow the

landscape to remain healthy within appropriate water restrictions.

(b) Warranty Claims. If the Owner is the beneficiary of a warranty against

major structural defects of the Common Elements, the Owner irrevocably appoints the

Association, acting through the Board, as his\her attorney-in-fact to file, negotiate, receive,

administer, and distribute the proceeds of any claim against the warranty that pertains to

Common Elements. This Paragraph shall not constitute or create a warranty of any kind

that is separate from any warranties that may apply.

( c) Association's Liability for Damage. THE ASSOCIATION SHALL NOT

BE LIABLE FOR INWRY OR DAMAGE TO PERSON OR PROPERTY CAUSED BY

THE ELEMENTS OR BY THE OWNER OR OCCUPANT OR ANY OTHER PERSON

OR RESULTING FROM ANY UTILITY, RAIN, SNOW OR ICE WHICH MAY LEAK

OR FLOW FROM ANY PIPE, DRAIN, CONDUIT, APPLIANCE OR EQUIPMENT

WHICH THE ASSOCIATION IS RESPONSIBLE FOR MAINTAINING HEREUNDER.

THE ASSOCIATION SHALL NOT BE LIABLE TO ANY OWNER OR OCCUPANT

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FOR LOSS OR DAMAGE, BY THEFT OR OTHERWISE, OF ANY PROPERTY,

WHICH MAY BE STORED IN OR UPON THE COMMON ELEMENTS OR LAWN

AREAS OF A UNIT. THE ASSOCIATION SHALL NOT BE LIABLE TO ANY

OWNER OR OCCUPANT, FOR ANY DAMAGE OR INJURY CAUSED IN WHOLE

OR IN PART BY THE ASSOCIATION'S FAILURE TO DISCHARGE ITS

RESPONSIBILITIES TO PROVIDE LANDSCAPE SERVICES. NO DIMINUTION OR

ABATEMENT OF ASSESSMENTS SHALL BE CLAIMED OR ALLOWED BY

REASON OF ANY ALLEGED FAIL URE OF THE ASSOCIATION TO TAKE SOME

ACTION OR PREFORM SOME FUNCTION REQUIRED TO BE TAKEN OR

PERFORMED BY THE ASSOCIATION UNDER THIS DECLARATION OR FOR

INCONVENIENCE OR DISCOMFORT ARISING FROM THE MAKING OF REP AIRS

OR IMPROVEMENTS WHICH ARE THE RESPONSIBILITY OF THE

ASSOCIATION OR FROM ANY ACTION TAKEN BY THE ASSOCIATION TO

COMPLY WITH APPLICABLE LAW.

( d) Owner's Default in Maintenance. If the Board determines that an Owner

has failed to properly discharge his\her obligation to maintain, repair, and replace items for

which the Owner is responsible, the Board may give the Owner written notice of the

Association's intent to provide the necessary maintenance at Owner's expense. The notice

must state, with reasonable particularity, the maintenance deemed necessary and a

reasonable period of time in which to complete the work. If the Owner fails or refuses to

timely perform the maintenance, the Association may do so at Owner's expense, which is

an Individual Assessment against the Owner and his\her Unit. In case of an emergency,

however, the Board's responsibility to give the Owner written notice may be excused and

the Board may take any action it deems necessary to protect persons or property.

( e) Owner's Responsibility for Negligence or Willful Misconduct. An Owner

will be responsible for his\her own negligence or willful misconduct and that of his\her

family, guests, Occupants, tenants, agents, or contractors and for the maintenance, repair

or replacement of the Common Elements or property of another Owner that is necessitated

by such negligence or willful misconduct, regardless of whether such items are the

responsibility of the Association or the Owner. The cost of such maintenance, repair or

replacement shall be Individual Assessment against the Owner and his\her Unit.

(t) Discharge of Association Responsibilities. The Association maintenance,

repair and replacement obligations will be discharged when and how the Board deems

appropriate in its sole discretion.

(g) Board Determination of Maintenance Responsibilities. In the event of a

conflict over the extent to which the Association or individual Unit Owners are responsible

for maintenance, repair or upkeep as described in this Section 3.6, the Board shall be in

charge of determining the responsibility for such items and the standard, frequency and

  • level of such maintenance, repair and upkeep in its sole and absolute discretion.

 

  • I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

  • What is the trash/waste pick-up schedule for my community?

Please define schedule here.

  • What is the bulk pick-up schedule for my community?

Please define schedule here.

  • How do I get electric/gas/water/trash service? 

Please provide instructions here.

  • How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key .or contact a locksmith if your house was purchased as a resale.  

Amenity Access

 

  • Where can I get an access device?

You can order an access device from Goodwin’s Amenity Access Department by clicking on the link below and completing the webform. 

Amenity Access Form: _________________________

  • How long does it take for my request to be fulfilled and how will I receive my device?

Please allow up to 7 business days from form submission to receive your access device. When your access device is ready for pick up, you will receive an email notification. You can choose to either have your device mailed to you or pick it up at your local Goodwin office.

 

Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq

  • How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent:

List Insurance Agent’s Contact Info Here. 

 

 

Resales

  • How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via the Community Archives website at hhttps://marketplace.communityarchives.com/login

  • How much does a lender questionnaire cost?

Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing. 

  • Where do I obtain a resale certificate?

Resale Certificates can be ordered via Community Archives website at https://marketplace.communityarchives.com/login 

  • I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via Community Archives website at https://marketplace.communityarchives.com/login