Q&A
Last update: 09.11.2024
- What is my property code?
Your Property Code is ACEAH
- What is the Management ID?
6587
- Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Board Meetings
- How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
- Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Account & Assessment Info
- Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
- When is my assessment due?
5 .1 ASSESSMENTS GENERALLY. Owners shall be obligated to pay all Assessments
imposed by the Association and assessed against the Owner or the Owner's Unit. If an Owner
fails to pay the Assessment applicable to his\her Unit by the tenth (10th
) day after such Assessment
is due, the Board shall have the right to impose and assess a late charge in such amount (not to
exceed any applicable usury limit) as may be established by the Board from time to time. Declarant
shall be required to pay Assessments in accordance with APPENDIX A.
5.2 REGULAR COMMON ASSESSMENTS. Monthly, pre-determined Assessments
shall be referred to herein as "Regular Common Assessments." Regular Common Assessments
shall be due monthly in advance on or before the first (1 st
) day of each calendar month. By
resolution of the Board, the frequency of collection of Regular Common Assessments may be
altered. Regular Common Assessments for the respective Units shall commence on the date each
Unit is sold by Declarant. The Regular Common Assessments levied by the Association shall be
used for the purposes of promoting the health, safety, welfare, recreation, use and enjoyment of
the Owners of the Units including, without limitation, costs for the administration and
management, ownership, maintenance, operation, repair, replacement, or improvement of and
addition to the Common Elements. Examples of expenses that will be taken into account in
determining Regular Common Assessments include, without limitation, insurance, taxes,
governmental assessments, landscaping and grounds care, maintenance repair and replacement, if
necessary, of any Common Elements, Common Area lighting, repairs and renovation, pest control,
garbage collections, wages, utilities charges, legal and accounting fees, insurance, management
costs and fees, expenses for legal, accounting, consulting, audit or other professional services,
expenses and liabilities incurred by the Association or Management Company under or by reason
of this Declaration, Management Company expenses, expenses incurred in the operation and
maintenance of recreation and administrative facilities, and payment of any deficit remaining from
a previous period. The Reserve Fund shall also be funded through Regular Common Assessments.
5.3 DETERMINATION OF REGULAR COMMON ASSESSMENTS. The Regular
Common Assessments shall be determined by the Board based upon the Budget and the cash
requirements necessary to provide for the payment of all Common Expenses. The omission or
failure of the Board to fix the Regular Common Assessment for any period shall not be deemed a
waiver, modification, or release of the Owners from the obligation to pay Regular Common
Assessments. If the Regular Common Assessments for a given year is not changed by the Board,
then the prior year's amount will continue to be paid by the Owners until adjusted by the Board.
5.4 UTILITIES ASSESSMENTS. At the inception of the Project, electric, water, and
cable utilities to each Unit are separately metered by the provider. Any utilities not separately
metered shall be part of the Common Expenses and each Unit Owner shall pay his\her pro rata
share thereof as in the case of other Common Expenses.
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5.5 OWNER OBLIGATIONS FOR REGULAR COMMON ASSESSMENTS AND
MID-YEAR ALTERATIONS OF REGULAR COMMON ASSESSMENTS.
(a) Owner's Obligation and Percentage Responsibility. All Owners shall be
personally obligated to pay the Regular Common Assessments imposed with respect to
his\her Unit by the Board to meet the Common Expenses. The Regular Common
Assessments shall be imposed based upon each Owner's percentage responsibility for
Common Expenses as reflected in EXHIBIT "C". By taking title to a Unit, each Owner
acknowledges that the percentages stated in EXHIBIT "C" are subject to change as
Declarant adds Units to the Condominium Regime as described in APPENDIX A.
(b) Mid-Year Alteration. If the Board determines at any time during the
calendar year that an increase or decrease in the amount of the Regular Common
Assessment is required to adequately perform the duties and responsibilities of the
Association and pay all expenses thereof, then the amount of the Regular Common
Assessment for the remainder of such year may be altered in the amount deemed necessary
by the Board. The new Regular Common Assessment shall remain in effect until a new
amount is established either as part of a new annual Budget or under this Article V.
5.6 SPECIAL ASSESSMENTS. In addition to the Regular Common Assessments
authorized by this Declaration, the Board may levy in any calendar year a special Assessment or
Assessments ("Special Assessment" or "Special Assessments") applicable to that calendar year
only, for the purpose of defraying, in whole or in part, the cost of any construction or reconstruction
or unexpected major repair or replacement of a capital improvement constituting or to constitute
part of the Common Elements or for any other unforeseen expense of the Association. Special
Assessments may be assessed as the Board may consider appropriate for the needs or common
benefit of the Project or the Owners and may be for the same or different purposes as Regular
Common Assessments. Special Assessments shall be imposed upon the Owners in the same
manner as set forth in Section 5.5(a) above for Regular Common Assessments unless the Board
reasonably determines that the Special Assessments shall be made in a different manner such as
being assessed against a limited number of Unit Owners due to the nature of the expense. Special
Assessments do not require the approval of the Owners, except that Special Assessments for the
following purposes must be approved by a Majority of the votes in the Association: (a) acquisition
of real property; and (b) construction of additional Improvements within the Regime, but not
including the repair or replacement of existing Improvements within the Regime or additional
Improvements built by Declarant.
5.7 INDIVIDUAL ASSESSMENTS. In addition to Regular Common Assessments
and Special Assessments, the Board may make assessments against individual Unit Owners
("Individual Assessments") for any of the charges or responsibilities that are set forth in this
Declaration as being attributable to an individual Unit Owner. The Association's powers to
enforce and collect Individual Assessments shall be the same as for any other type of Assessment.
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5.8 COMMENCEMENT OF REGULAR COMMON ASSESSMENTS. The Regular
Common Assessments shall be prorated if the ownership of a Unit commences on a day other than
the first (1 st
) day of a calendar month. The Board shall fix the amount of the Regular Common
Assessments applicable to the Units at least thirty (30) days prior to January 1 of each year. The
Board shall determine the frequency of due dates for Regular Common Assessments (monthly,
quarterly, annually, etc.).
5.9 NO EXEMPTION. No Owner may exempt himself from liability for his\her
contribution towards any Assessment by waiver of the use or enjoyment of any of the General or
Limited Common Elements or by abandonment ofhis\her Unit.
5.10 LIEN FOR ASSESSMENTS.
(a) Superiority of Lien. All sums due and unpaid by a Unit Owner for
Assessments or otherwise due under the Condominium Documents shall be secured by an
express contractual lien in favor of the Association (which is hereby created, granted, and
reserved) on such Unit and any insurance proceeds and rents relating to such Unit, which
lien shall be superior and prior to all other liens and encumbrances, except only for:
(1) assessments, liens, and charges in favor of the State of Texas or a
political subdivision thereof for taxes on the Unit; and
(2) all liens securing sums due or to become due under any duly
Recorded and valid purchase-money first lien mortgage, or initial construction
mortgage, including all unpaid obligatory sums as may be provided by such
encumbrance and including additional advances made thereon if the mortgage was
Recorded before the delinquency accrued.
(b) Notice and Enforcement of Lien. To evidence the amounts from time to
time secured by such contractual lien the Board may, but shall not be required to, prepare
written notice setting forth the amount of such unpaid indebtedness, the name of the Owner
of the Unit and a description of the Unit. Such notice shall be signed by a Board member
or the Association's attorney or Management Company and may be recorded in the Office
of the County Clerk of the County. Such contractual liens may be enforced by the
Association, at its sole option, through judicial foreclosure or nonjudicial foreclosure on
the defaulting Owner's Unit. Any such foreclosure sale is to be conducted in accordance
with the provisions applicable to the exercise of powers of sale in mortgages and deeds of
trust, as set forth in the Texas Property Code, or in any other manner permitted by
Applicable Law. Each Owner, by accepting a deed to his\her Unit, shall be deemed to have
expressly granted to the Association a power of sale upon his\her Unit to secure payment
of the Assessments thereafter imposed upon the Owner. In any such foreclosure, the
Owner shall be required to pay the costs and expenses of such proceedings, the costs and
expenses for filing the notice or claim of lien and all reasonable attorney's fees. The
Association shall have the right to bid on the Unit at foreclosure sale and to acquire and
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hold, lease, mortgage, and convey same, if it is the highest bidder at such foreclosure sale.
Without formality other than executing an instrument in writing, the Association shall have
the right to appoint a successor or substitute trustee to exercise the power of sale.
( c) Suit to Recover Judgment. Suit to recover a money judgment against the
Owner for unpaid sums shall be maintainable without foreclosing or waiving the
Association's lien securing same.
( d) Lienholder Payoff of Assessment Lien. Any lienholder on a Unit may pay
any unpaid sums due with respect to such Unit, and upon such payment, lienholder shall
have a lien on such Unit for the amount paid of the same rank as the lien of its encumbrance.
( e) Sale of Unit. A lien for any Assessment will not be affected by the sale or
transfer of the Unit, unless a foreclosure of a first lien mortgage is involved, in which case
the foreclosure will extinguish the lien for any Assessments that were payable before the
foreclosure sale but after Recording of the deed of trust for such lien. Foreclosure will not
relieve any subsequent Unit Owner from paying further Assessments.
5.11 SUBORDINATION OF THE LIEN TO MORTGAGES. The contractual lien
securing monies owed to the Association shall be subordinate to the lien of a First Mortgagee or
initial construction mortgage voluntarily granted or created by the Owner on his\her Unit to the
extent same is recorded with the Clerk of the County prior to the due date of the amount(s) owed
to the Association. Sale or transfer of any Unit pursuant to a foreclosure or a deed in lieu of
foreclosure shall not affect said contractual lien as to the amounts secured thereby which became
due and payable prior to the Recording of the mortgage being foreclosed; provided, however that
the sale or transfer of any Unit pursuant to a foreclosure pursuant to a superior lien shall not
extinguish the Association's contractual lien on amounts becoming due and payable after such
foreclosure. No such foreclosure shall relieve such Unit, or the Owners thereof, from liability for
monies owed by the Owner to the Association.
5.12 STATEMENT OF ASSESSMENTS. Upon payment to the Association of a
reasonable fee calculated to reimburse the Association for the cost of providing same, and upon
the written request of any Owner or any lienholder, or prospective buyer or lienholder of a Unit,
the Association, by its Board or the Management Company, shall issue a written statement setting
forth the unpaid Assessments and other sums due, if any, with respect to the subject Unit, the
amount of the current Regular Common Assessments, and the date the next of such Regular
Common Assessments becomes due and payable, such statement being considered binding upon
the Association in favor of the addressee of such statement.
5.13 PAYMENT OF ASSESSMENTS BY DECLARANT. As provided in
Section 82.112 of the Act, Declarant shall be responsible for Assessments in accordance with
APPENDIX A.
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5.14 PERSONAL LIABILITY FOR ASSESSMENTS. Assessments and other sums
due shall be the personal obligation of the Owner of the Unit at the time the sum accrued and such
obligation shall be continuing and uninterrupted. An Owner shall be responsible for the payment
of all Assessments made by the Association regardless of any pending dispute between the Owner
and the Association or any right of setoff, whether legitimate or not. Subsequent Owners shall not
be personally liable for amounts accruing prior to their ownership but their Units shall nonetheless
be subject to a lien for payment of same as set forth in Section 5.10. Successor Unit Owners may
agree to assume such liability, however.
5.15 BOARD'S DETERMINATION OF ASSESSMENTS. The Board shall have the
authority, in its sole discretion, to determine the amount of any Assessment. Provided that the
Board has acted in good faith in determining the amount of any Assessment, the Board's
determination of same shall not be subject to review or overturned.
5.16 ESTABLISHMENT OF RESERVE FUND. The Association may establish reserve
funds for the purposes set forth in this Section or elsewhere in this Declaration and such funds
shall be referred to herein as the "Reserve Fund." The Association shall fund the Reserve Fund
by the collection of an amount equal to two (2) months of Regular Common Assessments at the
sale of each Unit by Declarant to a third party and then through Regular Common Assessments.
The purpose of the Reserve Fund is to pay for replacement, repair and maintenance of Common
Elements, payments for unforeseen expenditures of any kind, to hold for future capital
expenditures, or to acquire additional equipment or services deemed necessary or desirable by the
Board. The Reserve Fund shall be held in the name of the Association at all times, in a segregated
fund under the control of the Association. The Reserve Fund may not be used by the Declarant to
defray any of Declarant's expenses, reserve contributions, or construction costs or to make up
Budget deficits during the Declarant Control Period. Declarant shall not be required to make
contributions to the Reserve Fund that are separate from Declarant's responsibility for payment of
Assessments as set forth in APPENDIX A. Except as provided herein, any deficits to the Reserve
Fund shall be funded out of Regular Common Assessments.
5.17 WORKING CAPITAL ASSESSMENT. Upon the transfer of a Unit (including
both transfers from the Declarant to the initial Owner, and transfers from one Owner of a Unit to
a subsequent Owner of the Unit), a working capital assessment to a Working Capital Fund (as
defined herein) will be paid from the transferee of the Unit to the Association for the Association's
working capital funds in the amount of $750.00 per Unit ("Working Capital Assessment"). Each
Working Capital Assessment will be collected from the transferee of a Unit upon the conveyance
of the Unit from one Owner (including transfers from the Declarant) to another (expressly
including any re-conveyances of the Unit upon resale or transfer thereof). Notwithstanding the
foregoing provision, the following transfers of a Unit will not be subject to the Working Capital
Assessment: (i) foreclosure of a deed of trust lien, tax lien, or the Association's Assessment lien;
(ii) transfer to, from, or by the Association; (iii) voluntary transfer by an Owner to one or more coowners,
or to the Owner's spouse, child, or parent; (iv) any grantee who is the domestic partner or
former spouse of the grantor; (v) any grantee that is a wholly-owned entity of the grantor; and
(vi) any grantee to whom a Unit is conveyed by a will or through the law of intestacy.
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Contributions to the Working Capital Fund are not advance payments of Regular Common
Assessments and are not refundable. The Declarant during the Development Period, and thereafter
the Board, will have the power to modify and/or waive the payment of any Working Capital
Assessment attributable to a Unit ( or all Units) by the Recordation of an adoption of a modification
to the Working Capital Assessment or a waiver notice, which modification or waiver may be
temporary or permanent. The Declarant during the Development Period, and thereafter the Board,
will have the power to modify the Reserve Fund contribution amount and/or waive the payment
of any Reserve Fund contribution attributable to a Unit ( or all Units) by the Recordation of an
adoption of or a modification to the Reserve Fund contribution amount or a waiver notice thereof,
which modification or waiver may be temporary or permanent.
- Are there any fees associated with online payments?
When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
- Why does my account show a negative number?
A negative number means that you have a credit balance.
- I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
- Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
- What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..
Financial
- What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
- How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
(ACEAH) – Cielo East
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (ACEAH) in the memo section of your check.
- Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
Contacts
- Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
- TownSq App: Submit a request via our web and mobile application.
- Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
- Marie Trout, Community Manager: By phone at 512.351.7605. Via email aceahmanager@goodwintx.com.
- Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.
- How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Owner Information
- How do I update my contact information/mailing address?
https://goodwintx.com/update-account/
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
TownSq
- What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
- Easily communicate with neighbors, community managers, and board members
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review status of service inquiries
- Participate in community polls
- Access community forms and documents
- And more…
- How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
- Visit https://app.townsq.io/ais/sign-up
- Enter your Account Number and Zip code (Physical property address)
- Provide your email address and create a password
- I'm getting an error when I try to register for TownSq. Can you help?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
- How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
- How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
- I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.
Architectural
- What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.
- Where do I find my community's architectural modification request form?
The architectural modification request form can be found under the Documents section of TownSq.
- What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the <Architectural Review Board. This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 to 60 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
- What is the status of my application?
If you have not heard from the Community Manager or received written notice of approval or denial within 30-60 days from the date of submission, please submit a request via TownSq or email your Community Manager at aceahmanger@goodwintx.com.
Compliance
- I just received a violation notice. Who can I talk to about it?
Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
- I need to report an issue with a neighbor's home.
Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.
- When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.
- Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Rules/Regulations
- What is the community's rental/leasing policy?
(i) Leasing. The Board may adopt reasonable requirements for leasing a Unit,
in addition to those contained in this Declaration or the Community Policies and Rules.
Additionally, the Board may require (1) that tenant names, work phones, home phones, and
emergency contact persons be registered with the Board or the Management Company, or
(2) that a particular lease form be used, provided that Owners are free to modify or amend
such lease form as they deem proper.
- What is the community's pet policy?
22. Pets.
No animals, including pigs, hogs, swine, poultry, fowl, wild animals, horses, cattle,
sheep, goats, or any other type of animal not considered to be a domestic household pet within
the ordinary meaning and interpretation of such words may be kept, maintained, or cared for
anywhere on the Property, except as may be authorized by the Board. Dogs, cats, fish, birds and
other domestic household pets may be kept in Units. Except for birds and fish, no more than
two (2) animals may be kept in a Unit and no dangerous breeds of animals, as determined in the
sole judgment of the Board, are allowed in the Project. Animals may not make excessive noise
(in the sole judgment of the Board). Animals may not be bred for commercial purposes. Dogs
must be kept on a leash when outside a Unit. Leashes may not be tied to objects and must be
held by a person who can control the animal at all times. Animals may not be left alone outside
of the Building within a Unit, except in the rear yard of a Unit and only if such yard is
completely enclosed in a manner than can contain the pet(s). The Board may, from time to time,
designate specific areas for pet defecation to the extent pets are allowed and otherwise establish
Rules regarding pets. Owners of Units where an animal is housed have the responsibility to
immediately clean up after such animal has defecated.
Used cat litter must be disposed of only in trash dumpsters or individual trash receptacles
and may not be dumped in flower beds. Owners must keep their Units in a sanitary condition
and free from fleas, pet parasites and noxious odors. Unit Owners shall be liable for damage
caused to Common Elements by pets of the Owner or the Owner's tenants or guests. Pet feeding
bowls may not be left outside, except in the rear yard of the Unit. The Board may require
permanent removal of any pet when the pet or its Owner has repeatedly violated these Rules or
the pet has become objectionable or dangerous in the reasonable opinion of the Board.
The Unit Owner and the owner of a pet, who is a Unit Owner's family, guest, Occupant,
tenant or invitee, are both jointly liable to all other Unit Owners and their respective families,
guests, Occupants, tenants and invitees for injury and all damage caused by any animals brought
or kept on the Project - with or without permission of the Board. Unit Owners agree, for
themselves, and their respective families, guests, Occupants, tenants, and invitees, that neither
the Board nor the Association shall have any liability for any injury or damage caused by any
animal brought or kept on the Project, with or without the permission of the Board, by a Unit
Owner or members of his family, his Occupants, his tenants or his guests.
- What is the community's parking policy?
42. Parking.
(a) Owners and Occupants shall park vehicles in their respective garages and
Unit driveways or assigned parking spaces (if any) at all times. No Unit Owner or
Occupant shall park, store, operate or keep within or adjoining the Project any
commercial-type vehicle, truck, van, recreational vehicle ( e.g., camper unit, motor home,
trailer, boat, mobile home, or golf cart), or other similar vehicle within the Project, unless
such vehicle can be parked in the Unit's garage. No Unit Owner or Occupant shall park,
store, operate or keep within or adjoining the Project any vehicle over nineteen feet (19')
long.
(b) No vehicles may be parked or unattended in such a manner as to block the
passage of other vehicles on the streets or in the fire lanes. No vehicle shall be left
parked and unattended in the street, along the curb, or in driveway areas in such a manner
as to prevent the ingress and/or egress of emergency vehicles (i.e., fire, EMS) or service
vehicles (i.e., refuse trucks). Further, no recreational vehicle (as described above) may be
parked or unattended in such a manner as to encroach upon any Common Elements.
(c) Owners and Occupants may not park more vehicles than fit in the Unit's
garage, the Unit's driveway and parking space(s) assigned to the Unit (if any).
( d) Motorcycles and scooters may not be parked or stored on terraces,
balconies, patios or similar areas. Bicycles must be stored inside the Unit, in the Unit's
garage, or in areas screened from view of other Units or the Common Elements.
( e) If someone is physically disabled, the Board will accommodate special
requests for wheelchair parking if possible. Handicap parking signs must be honored.
Common Area Maintenance
- The landscaper is not cutting my backyard. Why?
There can be several reasons why the landscaper may have been unable to mow the rear of your home. This could include not having access (gate was locked), standing water preventing the ability to mow, or other. Should you have any concerns, please submit a request via TownSq.
What does the Association maintain and what am I responsible for maintaining? (a) Owner and Association Responsibilities for Units and Common Elements.
The repair, maintenance and replacement responsibilities between Association and Owner
are described in this Section. Regardless of the responsibility between the Owner or the
Association, the standard for maintenance, repair and replacement of all Improvements
shall be in keeping with the original design and construction of the Improvements, ordinary
and reasonable wear and tear excepted:
(1) Association Responsibilities. The Association maintains, repairs
and replaces, as a Common Expense, the portions of the Property listed below:
(i) all portions of the Property which are Common Elements;
(ii) any fencing installed on the Property; the Project, as built,
will include fencing around the rear and side yards of each Unit. The Unit
Owner is prohibited from removing or altering such fencing. Fencing shall
be maintained, repaired and replaced by the Association with the costs being
assessed to Owners as Regular Common Assessments or Individual
Assessments. Any Owner who damages the fencing will be responsible for
the costs required to repair or replace the fencing, which such costs being
allocated to the Unit Owner as an Individual Assessment; and
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(iii) at the inception of this Project, the Association shall provide
Landscape Services for the front yard areas of the Units and for the
landscaped areas of the General Common Elements. The Association's
provision of Landscape Services as set forth in this Section are subject to
the sole and absolute discretion of the Board, which shall determine the
standard, frequency and level of the Landscape Services. Each Owner shall
be required to reasonably cooperate with the Association in connection with
the Association's provision of the Landscape Services. The Owner's duties
as set forth in the preceding sentence shall include, without limitation: (i)
the duty to provide free access to the Unit's front lawn areas for such
purpose; (ii) the duty to contain pets within the Owner's Unit Building at
all times when such maintenance is to be conducted; (iii) the duty to allow
access to and control over the Unit's irrigation system controls so that the
Association can operate the irrigation system in a manner and watering
amount deemed appropriate by the Board to maintain a quality appearance
of the lawn area and landscaping; and (iv) the duty to pay any additional
fees, costs or charges associated with such services that are assessed by the
Association. The Association shall not be responsible for any special care
or attention required for plantings within a Unit's landscaped areas that is
beyond the typical landscaping and plantings that were originally installed
in connection with the construction of the Project or that the Board
determines to be outside the scope of maintenance of Landscape Services.
The Association will also maintain, repair and replace any Common Area
irrigation system; keep such system in good working condition; and operate
such irrigation system to ensure proper irrigation of the Common Areas
and/or front yard areas of the Units. The Association shall also have the
right to operate each Unit's individual irrigation system, if any, to ensure
proper irrigation the Unit's turf and landscaped areas, but the Owner shall
remain responsible for the maintenance, repair, and replacement of any
individual irrigation system for a Unit. The Association shall repair damage
to any Improvements associated with a Unit directly resulting from the
Association's maintenance responsibilities described in this Section.
(2) Owner Responsibilities. Every Owner of a Unit has the following
responsibilities and obligations for the maintenance, repair, and replacement of the
Property, regardless of whether the portions are Units or Common Elements:
(i) to maintain, repair and replace his\her Unit and Unit
Building in a neat, clean, odorless, orderly and attractive condition;
(ii) to not do any work or to fail to do any work which, in the
reasonable opinion of the Board, would materially jeopardize the soundness
and safety of the Property, reduce the value thereof, or impair any easement
or real property right thereto;
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(iii) to keep any Limited Common Elements (if applicable)
allocated to the Owner's Unit in a neat, clean, odorless, orderly, and
attractive condition; and
(iv) to maintain, repair, and replace all portions of the Property
for which the Owner is responsible under this Declaration or by agreement
with the Association.
(3) Maintenance and Standards for Landscaping. Notwithstanding
anything to the contrary stated in this Section 3.6, the Association shall provide the
Landscape Services to landscaped areas of the Common Elements and the front
yard areas within the Units. The Association shall maintain and run the irrigation
system(s) in a manner that reasonably allows the landscaping and planting to
flourish. The Board shall determine the standard, frequency and level of the
Landscape Services in its sole and absolute discretion. The following standards for
maintenance, repair and upkeep shall apply unless modified by the Board:
(i) all landscaping must be kept in good condition and repair;
(ii) the Association will maintain an attractive ground cover or
lawn on all landscaped areas visible from any street or any private drive
serving the Project;
(iii) the Association shall prevent excessive weeds from growing
in the landscaped areas exceeding six inches ( 6") in height; and
(iv) the Association will keep the landscaped areas that are
provided Landscape Services watered with an amount that will allow the
landscape to remain healthy within appropriate water restrictions.
(b) Warranty Claims. If the Owner is the beneficiary of a warranty against
major structural defects of the Common Elements, the Owner irrevocably appoints the
Association, acting through the Board, as his\her attorney-in-fact to file, negotiate, receive,
administer, and distribute the proceeds of any claim against the warranty that pertains to
Common Elements. This Paragraph shall not constitute or create a warranty of any kind
that is separate from any warranties that may apply.
( c) Association's Liability for Damage. THE ASSOCIATION SHALL NOT
BE LIABLE FOR INWRY OR DAMAGE TO PERSON OR PROPERTY CAUSED BY
THE ELEMENTS OR BY THE OWNER OR OCCUPANT OR ANY OTHER PERSON
OR RESULTING FROM ANY UTILITY, RAIN, SNOW OR ICE WHICH MAY LEAK
OR FLOW FROM ANY PIPE, DRAIN, CONDUIT, APPLIANCE OR EQUIPMENT
WHICH THE ASSOCIATION IS RESPONSIBLE FOR MAINTAINING HEREUNDER.
THE ASSOCIATION SHALL NOT BE LIABLE TO ANY OWNER OR OCCUPANT
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2020226646 Page 21 of 139
FOR LOSS OR DAMAGE, BY THEFT OR OTHERWISE, OF ANY PROPERTY,
WHICH MAY BE STORED IN OR UPON THE COMMON ELEMENTS OR LAWN
AREAS OF A UNIT. THE ASSOCIATION SHALL NOT BE LIABLE TO ANY
OWNER OR OCCUPANT, FOR ANY DAMAGE OR INJURY CAUSED IN WHOLE
OR IN PART BY THE ASSOCIATION'S FAILURE TO DISCHARGE ITS
RESPONSIBILITIES TO PROVIDE LANDSCAPE SERVICES. NO DIMINUTION OR
ABATEMENT OF ASSESSMENTS SHALL BE CLAIMED OR ALLOWED BY
REASON OF ANY ALLEGED FAIL URE OF THE ASSOCIATION TO TAKE SOME
ACTION OR PREFORM SOME FUNCTION REQUIRED TO BE TAKEN OR
PERFORMED BY THE ASSOCIATION UNDER THIS DECLARATION OR FOR
INCONVENIENCE OR DISCOMFORT ARISING FROM THE MAKING OF REP AIRS
OR IMPROVEMENTS WHICH ARE THE RESPONSIBILITY OF THE
ASSOCIATION OR FROM ANY ACTION TAKEN BY THE ASSOCIATION TO
COMPLY WITH APPLICABLE LAW.
( d) Owner's Default in Maintenance. If the Board determines that an Owner
has failed to properly discharge his\her obligation to maintain, repair, and replace items for
which the Owner is responsible, the Board may give the Owner written notice of the
Association's intent to provide the necessary maintenance at Owner's expense. The notice
must state, with reasonable particularity, the maintenance deemed necessary and a
reasonable period of time in which to complete the work. If the Owner fails or refuses to
timely perform the maintenance, the Association may do so at Owner's expense, which is
an Individual Assessment against the Owner and his\her Unit. In case of an emergency,
however, the Board's responsibility to give the Owner written notice may be excused and
the Board may take any action it deems necessary to protect persons or property.
( e) Owner's Responsibility for Negligence or Willful Misconduct. An Owner
will be responsible for his\her own negligence or willful misconduct and that of his\her
family, guests, Occupants, tenants, agents, or contractors and for the maintenance, repair
or replacement of the Common Elements or property of another Owner that is necessitated
by such negligence or willful misconduct, regardless of whether such items are the
responsibility of the Association or the Owner. The cost of such maintenance, repair or
replacement shall be Individual Assessment against the Owner and his\her Unit.
(t) Discharge of Association Responsibilities. The Association maintenance,
repair and replacement obligations will be discharged when and how the Board deems
appropriate in its sole discretion.
(g) Board Determination of Maintenance Responsibilities. In the event of a
conflict over the extent to which the Association or individual Unit Owners are responsible
for maintenance, repair or upkeep as described in this Section 3.6, the Board shall be in
charge of determining the responsibility for such items and the standard, frequency and
- level of such maintenance, repair and upkeep in its sole and absolute discretion.
- I need to report a maintenance issue to a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
- What is the trash/waste pick-up schedule for my community?
Please define schedule here.
- What is the bulk pick-up schedule for my community?
Please define schedule here.
- How do I get electric/gas/water/trash service?
Please provide instructions here.
- How do I get a mailbox key?
Please contact your local United States Postal Center for instructions on obtaining your mailbox key .or contact a locksmith if your house was purchased as a resale.
Amenity Access
- Where can I get an access device?
You can order an access device from Goodwin’s Amenity Access Department by clicking on the link below and completing the webform.
Amenity Access Form: _________________________
- How long does it take for my request to be fulfilled and how will I receive my device?
Please allow up to 7 business days from form submission to receive your access device. When your access device is ready for pick up, you will receive an email notification. You can choose to either have your device mailed to you or pick it up at your local Goodwin office.
Insurance
- My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
- How do I add my property to reflect on the insurance certificate?
Contact the Association’s Insurance Agent:
List Insurance Agent’s Contact Info Here.
Resales
- How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via the Community Archives website at hhttps://marketplace.communityarchives.com/login
- How much does a lender questionnaire cost?
Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.
- Where do I obtain a resale certificate?
Resale Certificates can be ordered via Community Archives website at https://marketplace.communityarchives.com/login
- I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via Community Archives website at https://marketplace.communityarchives.com/login